JB Hi-Fi Returns & Refunds Policy
Our returns policy is designed to give you peace of mind, ensuring you can return products that are faulty, damaged, or do not meet your expectations in accordance with Australian Consumer Law. Whether you purchased online or in-store, we are committed to providing a quick and easy resolution for all your electronics and home appliances.
Check Your Eligibility
Ensure the item is in its original condition with all accessories, packaging, and manuals included, and verify that you have your proof of purchase.
Choose Your Return Method
You can return items to any JB Hi-Fi store location for an immediate assessment or initiate an online return through our website for items delivered by post.
Technical Assessment
For electronic goods and appliances, our team will conduct a brief assessment to confirm the fault or condition of the product before processing the request.
Receive Your Refund or Exchange
Once approved, we will process your refund back to your original payment method or provide an exchange or store credit depending on your preference and stock availability.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing